Resources & Guidance

Information to help clients, families, and professional partners understand available care pathways, public programs, and accident-benefit support options in Ontario.

General guidance only. This page provides high-level information and trusted links to publicly available programs and resources that may support individuals and families. Availability of services, eligibility, and funding decisions are determined by the applicable public authorities.

Public Care Programs

Ontario Health atHome

Ontario Health atHome is the provincial organization responsible for coordinating publicly funded home and community care services across Ontario. It replaced the former Home and Community Care Support Services model and now operates as a single, province-wide system.

Assesses eligibility for publicly funded home care services
Coordinates care planning through care coordinators
Facilitates access to community support services
Manages long-term care home placement processes

DailySupport is not part of Ontario Health atHome and does not determine eligibility for publicly funded services. Eligibility decisions and care plans are made solely by Ontario Health atHome care coordinators.

Ontario Health atHome Getting Started | Ontario Health atHome Home and community care | Ontario.ca Overview of Ontario Health atHome

How Public Home Care Works

Individuals, families, hospitals, or healthcare providers can initiate contact with Ontario Health atHome. Most people can self-refer, including through the province-wide access number 310-2222.

Assessment is completed by a care coordinator
Eligibility is needs-based, not income-based
A valid OHIP card is generally required
Supports depend on assessed needs and local availability

If eligible, Ontario Health atHome may coordinate nursing care, personal support, physiotherapy, occupational therapy, speech-language therapy, social work, nutrition counselling, medical supplies and equipment, and long-term care placement support.

Public Care vs. Private Care

Publicly funded services coordinated by Ontario Health atHome may not meet all care needs or may be limited in scope or duration.

If an individual is not eligible for publicly funded care
If more flexible support is required
If added continuity or service hours are needed

Private care services may be arranged independently. DailySupport provides privately arranged care, attendant care, assessments, and coordination services that may complement public programs where appropriate.

Support for Families and Caregivers

Ontario Health atHome also provides information and referrals to community support services, caregiver support programs, adult day programs, and supportive living resources.

How the Ontario Home Care System Works – Home Care Ontario

Important note. Program details, eligibility criteria, and service availability are subject to change and are determined by the responsible public authorities. For the most accurate information, individuals should contact Ontario Health atHome directly or visit official government websites.

MVA Resources & Assessments

Statutory Accident Benefits (SABS)

Individuals injured in a motor vehicle accident in Ontario may be eligible for Statutory Accident Benefits under Ontario’s auto insurance system. These benefits are governed by the Statutory Accident Benefits Schedule and administered through automobile insurers.

Medical and rehabilitation benefits
Attendant care benefits
Assessment and examination costs
Income replacement and other supports

Ontario operates under a no-fault accident benefits system, meaning eligible individuals may access certain benefits regardless of who caused the accident. Eligibility, benefit limits, and approvals are determined by the insurer in accordance with SABS.

Statutory Accident Benefits Schedule FSRA – Auto Insurance & Accident Benefits

Common Assessment Forms

Certain standardized forms may be used as part of an accident benefit claim. These forms are submitted to insurers and reviewed in accordance with the applicable legislation and regulations.

Form 1 – Assessment of Attendant Care Needs
Used to assess the need for attendant care services following a motor vehicle accident.
OCF-18 – Treatment and Assessment Plan
Used to request approval for proposed treatment or assessment services.

Completion and approval of these forms are subject to insurer review and applicable legislation.

Form 1 – Assessment of Attendant Care Needs OCF-18 – Treatment and Assessment Plan

Role of Insurers and FSRA

Automobile insurers are responsible for reviewing accident benefit applications, approving or denying treatment and assessment plans, and paying eligible benefits.

The Financial Services Regulatory Authority of Ontario oversees the auto insurance sector, including accident benefits forms and regulatory compliance.

How DailySupport Fits

DailySupport provides care services, attendant care, assessments, and coordination that may be required as part of an accident benefit claim.

DailySupport does not determine eligibility for accident benefits
DailySupport does not approve or deny claims
DailySupport does not provide legal advice

All benefit decisions are made by insurers in accordance with SABS and applicable regulations. For case-specific questions, individuals should contact their automobile insurer, a licensed legal professional, or FSRA.

Need Help Understanding Your Options?

Get help navigating care pathways and support options.

If you are unsure which options may be available to you or how private services may complement public programs, our team can help explain general pathways and next steps.

Request Services MVA / Assessments