Privacy Policy

1. Our Commitment to Privacy

DAILY SUPPORT GROUP INC. (“DailySupport”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information and Personal Health Information entrusted to us.

We collect, use, disclose, retain, and protect information in accordance with applicable privacy legislation, including the Personal Health Information Protection Act, 2004 (PHIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy applies to information collected through our website, intake processes, communications, and service coordination activities.

2. Our Role Under PHIPA

Depending on the nature of the services provided, DailySupport acts either as a Health Information Custodian or as an agent of another Health Information Custodian, as those terms are defined under PHIPA.

In all cases, we collect, use, and disclose Personal Health Information only as permitted by law and in accordance with our privacy obligations.

3. Information We Collect

We collect only the information that is reasonably necessary for identified and lawful purposes.

• Personal Information may include name, address, telephone number, email address, contact and inquiry information, and information submitted through website forms or communications.
• Personal Health Information may include information relating to physical or mental health, health history, assessments or care needs, and information required for care coordination, assessments, or insurance-related services.
• Information may be collected directly from you or from authorized third parties where permitted by law or with appropriate consent.

4. Purposes of Collection, Use, and Disclosure

• Responding to inquiries and service requests
• Assessing eligibility for services
• Coordinating care, assessments, or support services
• Communicating with clients, families, and professional partners involved in care
• Meeting legal, regulatory, insurer, and contractual obligations

Information is not sold and is not used for marketing or promotional purposes without appropriate consent.

5. Consent

Consent is obtained in accordance with PHIPA and applicable privacy laws. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

6. Information Practices and Safeguards

DailySupport maintains documented information practices governing how information is handled.

• Administrative safeguards, including policies, training, and access controls
• Technical safeguards, including secure systems, authentication, and encryption where appropriate
• Physical safeguards, including controlled access to records and workspaces

Access to information is limited to authorized individuals on a need-to-know basis.

7. SMS and Electronic Communications

DailySupport may use SMS and other electronic communications to communicate regarding service inquiries, appointment coordination, scheduling, care-related updates, and general support.

• SMS is sent only to individuals who have provided consent.
• SMS is used for operational and service-related purposes, not for marketing or promotional activity.
• Message frequency may vary and standard message and data rates may apply.
• You may opt out at any time by replying STOP. For assistance, reply HELP.

No mobile information, including phone numbers or SMS consent data, will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information are strictly excluded from any sharing and will not be disclosed to third parties under any circumstances.

8. Website and Electronic Communications

Information may be collected through our website, online forms, email, or other electronic communications. While we take reasonable steps to protect electronic communications, no method of transmission is completely secure.

9. Retention and Secure Disposal

Personal Information and Personal Health Information are retained only as long as necessary to fulfill the purposes for which they were collected and to meet legal, regulatory, or contractual requirements.

Information is securely destroyed, deleted, or anonymized when no longer required.

10. Privacy Breach Management

DailySupport takes suspected or actual privacy breaches seriously. Where required by law, we investigate suspected breaches, take steps to reduce the risk of harm, and notify affected individuals and regulatory authorities, including the Information and Privacy Commissioner of Ontario, as appropriate.

11. Your Rights

• Access your Personal Health Information
• Request correction of inaccurate or incomplete information
• Receive information about how your information is handled

Requests for access or correction will be responded to within the timelines required by PHIPA.

12. Third-Party Service Providers

We may use third-party service providers to support our operations. Where this occurs, we take reasonable steps to ensure such providers are required to protect information in a manner consistent with applicable privacy laws.

13. Privacy Officer Contact

Questions, requests, or concerns regarding privacy may be directed to:

• Privacy Officer, DAILY SUPPORT GROUP INC.
• Email: info@dailysupport.ca
• Toll free Phone: (844) 212-0344
• Phone: (416) 977-1111

If concerns cannot be resolved directly with us, you may contact the Information and Privacy Commissioner of Ontario at 416-326-3333 or 1-800-387-0073.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in practices or legal requirements. The most current version will be posted on our website.